Refunds and cancellations

Last updated 31 October 2026

Premium (monthly)

Cancel any time from My servers → Billing → Manage billing. You won't be charged again.
Premium keeps working until the end of the month you've already paid for. We don't refund part months.
Your 14-day cancellation right: Premium starts as soon as you pay. When you buy, you ask us to start it straight away, and you agree that you lose the legal 14-day cancellation right once it has started. If something goes wrong in your first 14 days anyway, email us and we'll sort it out fairly.
If you were charged by mistake (charged twice, or charged after cancelling), email us and we'll refund it in full.

Featured spots

You can get a full refund for a booked week if you ask before that week starts (Monday 00:00 UK time).
Once the week has started it can't be refunded, unless we fail to show it. Then we refund the days it wasn't shown.
Time your server spends out of the rotation because it was offline isn't refunded.
If we remove your server for breaking our Terms, we don't refund the booking.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 working days. Email hello@pogmc.co.uk with your server's name and the date you paid.

Questions about any of this? Email hello@pogmc.co.uk.